![]() ![]() If you truly want your customers to use and promote your products, you must be transparent and up front. At no point when I paid for the perpetual license was I informed that the license would only apply to version 12 and not to any further upgrades. Really, version 13 is just version 12 with some additional bells and whistles. I too paid for the "Perpetual License" and now I find that you have used semantics to say the Version 13 is different than Version 12. I am in complete agreement with Randy who posted a comment (May 5, 2022) about your definition of "Perpetual License". We have put your case in the 1st priority and our support team will follow it via email soon, please pay attention to your mailbox. Look forward to getting in touch with you sincerely! - Update: Thanks for providing us the contact information. To help you out, would you please send us your contact email after receiving a request from Trustpilot? Then we'll further check your order status and see if there is another alternative. Wondershare values each customer's benefits and we care about the voice of each user. For this case, we'd like to make a further explanation as follow: In order to bring a more cool experience, we have done our best to achieve providing more powerful features on the new version, like UniConverter 14, this is the reason that the Perpetual license users of Wondershare UniConverter 13 need to pay for the upgrade. We sincerely apologize for the doubt and inconvenience that happened on your end. Reply from Wondershare Updated Jul 17, 2022 My greatest thanks to the team for their understanding and patience in getting my software fully operational again. By the way this was all on an outdated version of the software. Wether you want to convert your DVD collection into a format your devices will play or convert your own video files together with an affordable price tag and as i previously said, backed up with amazing customer service. I should also mention that the software is easy to use and that i highly reccomend it. This is without doubt the best customer service i have ever had even though the issues were of my own making. Continuous assistance without fail for over a week with clear written instructions that even i was able to implement. ![]() The team at Wondershare have been absolutely phenomenal right from the get go. In simple terms i messed up my account and was unable to access my software. Well i believe the issue started with me (original pc idiot). ![]()
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